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If a user cancels after the reservation starts, no refund is applicable and reservation amount is fully charged in case of cancellation. |
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Reservations may be postponed if written notice is given AND the venue agrees to postponement. Postponement request cannot be submitted and granted if booking is less than 48 hours away from time of request. |
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If there is a complaint from either party, notice must be given to fluidmeet within 48 hours of the reservation start time. fluidmeet will mediate when necessary, and has the final say in all disputes. |
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A reservation is not officially canceled until the user receives a cancellation confirmation e-mail from fluidmeet. If the cancellation e-mail is not received, you should contact fluidmeet. |
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A reservation is not officially postponed until the user receives a postponement confirmation e-mail from fluidmeet. If the postponement e-mail is not received, you should contact fluidmeet. |
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A reservation cannot be cancelled before a venue host has responded to booking request email (normally a response is received within a day). |